Returns Policy & Procedure


If you are not satisfied with your coin(s), you may return it within 30 days of receipt. Inspect your coin(s) carefully. However, you must not open the coin capsule or you will not get a refund.


  • You must return the coin unopened and in saleable condition.
  • You must return the coin in its unopened, original capsule.
  • You must return the certificate of authenticity and display box.

We will inspect the returns items for completeness. We will apply a 10% restocking fee to all returns to cover non-refundable merchant and administrative processing fees.

Shipping and Handling charges are non-refundable. All returns must be shipped properly packaged and fully insured to qualify for a refund.

Returns will not be accepted without a return authorization number. Before returning your purchase for a refund, you must contact us via email at to obtain your return authorization number and shipping details.  This number should be clearly marked on the exterior of the package you are returning to us.  You must pay for the return shipping.

Please note: Absolutely no returns will be accepted after the 30-day inspection period.


The Real Coin Company is independent of Electroneum Ltd. and is producing the ETN collectors' coins independently. 

This promotion and The Real Coin Company are in no way sponsored, endorsed or administered by, or associated with, Electroneum, Google,  Facebook, Instagram or Twitter.

© 2020 The Real Coin Company.  Tel. 401-287-4590  All rights reserved. | Terms | Returns